FAQ

How soon can you come out to do the repair?

We prioritize emergency repairs and typically can schedule same-day or next-day service for most jobs. For routine repairs, we offer flexible scheduling based on your availability. When you call, we’ll let you know our earliest availability and work around your schedule.

North Garland Response Times:

• Emergency repairs (water damage, storm damage): Same-day service often available
• Urgent repairs: Within 24-48 hours
• Regular repairs: 2-3 days depending on availability

How long does a typical repair take?

Small repairs like nail holes take 15-30 minutes. Larger holes or water damage repairs typically take 1-2 hours. Full wall replacements can take a day or more depending on the scope. We’ll give you an accurate estimate when we assess the damage.

Do I need to be home when you do the repair?

No, you don’t need to be present. If you need to leave during the repair, just let us know. We’ll take our shoes off when we come inside, work carefully to protect your belongings, and clean up before we leave. You can leave a lockbox with a key or we can use a self-locking door lockbox.

For newer construction in Plano/Frisco: We’re experienced working in newer homes with modern construction techniques and can navigate floor plans in newer developments.

How much will my repair cost?

We provide free estimates for all repairs. The cost depends on the size and type of damage, materials needed, and repair complexity. Most simple repairs range from $75-150. We’ll give you a transparent quote before we start any work.

Cost Factors:

• Size and location of damage
• Type of repair needed
• Material costs and availability
• Accessibility of the work area
• Whether work requires permits
• Complexity of the project

Can you match my existing wall texture?

Yes, we have experience matching various textures including knockdown, skip-trowel, orange peel, and popcorn. We’ll match your existing texture as closely as possible or recommend a more modern alternative that complements your home.

Popcorn Ceiling: If you’re removing 1980s-style popcorn, we recommend modern textures. We can remove your old texture and apply a cleaner, more contemporary alternative.

Do you offer any warranties on your work?

We stand behind our work with warranties on labor for all repairs. If a repair fails within the warranty period, we’ll fix it at no additional cost. Contact us and we’ll address any issues quickly.

Warranty Details:

• Labor warranty: 1-2 years on most repairs
• Materials warranty: Varies by manufacturer
• Warranty doesn’t cover damage from improper painting or improper matching

What areas do you serve?

We serve Garland and surrounding areas including Richardson, Plano, Addison, Irving, Lake Highlands, Rowlett, Sachse, Frisco, McKinney, and more. Give us a call to see if we serve your area.

Service Area:

• Dallas County: Garland, Richardson, Plano, Frisco, McKinney
• Collin County: All major suburbs and developments
• Rockwall County: Rowlett, Garland SE
• Kaufman County: Seagoville, Sachse, Princeton

Do you remove popcorn ceilings?

Yes, we professionally remove popcorn ceilings. This process requires careful preparation and containment to prevent dust from spreading. We take all precautions to protect your home and belongings. Once removed, we can apply a modern texture like knockdown or smooth the surface.

Asbestos Warning: If your home was built before 1980, we test for asbestos before removal and follow all safety regulations.

How do I prepare my home for the repair?

For most repairs, no special preparation is needed. For popcorn ceiling removal, we’ll give you specific instructions. Generally, you’ll want to move furniture away from the work area, protect valuables, and ensure easy access to the damaged wall or ceiling. We’ll handle the rest.

For Lake Highlands historic homes: We have experience with older properties that may have unique materials or construction methods.

Can you fix water damage to drywall?

Absolutely. Water damage is a common issue we handle regularly. We assess the damage, repair or replace affected drywall, identify and address the source of moisture, and take steps to prevent future problems. We may recommend consulting a plumber or roofing professional to fix leaks at the source.

Common Water Damage Sources:

• Roof leaks after spring storms
• Flash flooding from Trinity River events
• Condensation issues from AC units
• HVAC system leaks
• Aging plumbing in older Garland homes
• Lakefront properties (Ray Hubbard, Lavon)

How do I know if I need a small repair or a full wall replacement?

During our free consultation, we’ll assess the damage and recommend the best solution. Small holes, minor cracks, and localized water damage usually require repair. Larger areas of water damage, extensive cracks, or structural issues may require wall replacement. We’ll explain your options clearly and recommend what’s best for your situation.

Assessment Factors:

• Size and extent of water damage
• Location of damage
• Underlying cause (structural, moisture, etc.)
• Current condition of surrounding areas
• Your aesthetic preferences
• Insurance considerations

Do you work with insurance companies?

Yes, we work with insurance companies on water damage and other covered claims. We can provide documentation and help with the claims process. Contact us to discuss your specific situation.

Insurance Types We Work With:

• Homeowner’s insurance
• Flood insurance (Trinity River flood zone areas)
• Windstorm insurance (after severe Texas storms)
• Homeowner’s Association insurance (for community properties)

When should I call for drywall repair?

As soon as you notice the damage. Small issues are easier and cheaper to fix when they’re small. Water damage can worsen quickly, so prompt action can prevent more extensive problems. Don’t wait — contact us for a free assessment.

Can you repair drywall in rental properties?

Yes, we’ve worked on many rental properties, including duplexes, townhomes, and apartment complexes. We’ll work with your timeline and budget. If you’re a property manager or landlord, we can provide estimates for multiple units.

Property Management Services:

• Multi-unit building repairs
• Repair coordination
• Bulk pricing for multiple properties
• Fast turnaround for tenant repairs

What payment options do you offer?

We accept cash, checks, and all major credit cards. For larger jobs, payment plans may be available. Payment is due at completion of work.

Payment Methods:

• Cash: 2% discount
• Credit card: Standard rates
• Check: Payment due upon completion
• Financing: Available for larger projects

Do you handle commercial drywall projects?

Yes, we serve both residential and commercial clients. From small office repairs to large commercial projects in the Garland area and surrounding Dallas suburbs, we have the experience and equipment to handle any commercial project.

Commercial Services:

• Office buildings
• Retail spaces
• Restaurant repairs
• Medical facilities
• Industrial spaces
• Warehouse renovations
• HOA community projects

How do I schedule a free estimate?

Just call us at (469) 259-2239. We’ll schedule a convenient time to come to your home and assess the damage. The estimate is free, and we’ll provide you with all the information you need.

Scheduling Tips:

• Try to call during business hours
• Have photos of the damage ready
• Know your budget range
• Provide your phone number so we can text you a confirmation
• Mention any specific concerns about timing

Local Garland Questions

Do you work with older homes in Lake Highlands? Yes, we have experience with Lake Highlands historic properties and can work with different materials and construction techniques.

Do you handle repairs for homes near Lake Ray Hubbard? Absolutely — we serve waterfront properties on Lake Ray Hubbard, Lake Lavon, and other North Texas lakes.

Can you help with repairs for newly built homes in Frisco and McKinney? Yes, we work with new construction companies and homeowners in these upscale developments.

Do you work in the Heritage ridge and Hidden Ridge areas? Yes, we cover all of Garland and the surrounding Dallas suburbs including newer developments.

Do you have experience with HOA community repairs? Yes, we work regularly with homeowner associations and HOA management companies for community-wide repairs.

Emergency Services

If you have urgent drywall damage from:

• Burst pipes
• Roof leaks
• Flooding
• Storm damage
• Fire damage

We prioritize emergency repairs and can often schedule same-day service. Call us right away and we’ll make it a priority to get you help as quickly as possible.

24/7 Emergency Line: (469) 259-2239

Questions?

We’re here to help! Call (469) 259-2239 with any questions about our services, pricing, or scheduling. We’re happy to walk you through the process and answer all your questions before we even arrive at your home.